A highly regarded and experienced leader in customer care and operations for more than 26 years, Rob Solomon was appointed Executive Vice President of Operations at HSN in October 2009. In this role, Rob oversees all areas of Sales & Service, Fulfillment, IT, Quality and Supply Chain Operations for the multichannel retailer.

Rob joined the Company as Senior Vice President of Customer Care in December of 2003 and is credited for raising customer service levels to best-in-class status for the millions of viewers who watch and shop on HSN TV and hsn.com. Under his leadership, HSN established new standards in the industry for a flexible workforce through its innovative Work at Home program, which eliminated HSN's need for offshore call centers and greatly improved the overall customer experience.

Prior to joining HSN, Mr. Solomon worked at Ticketmaster, an operating business of IAC/InterActiveCorp, most recently serving as Executive Vice President of Contact Centers and Retail Locations. In this role, he was responsible for the successful integration of call center operations for TicketMaster's diverse array of businesses including Ticketmaster-ticketing, Match.com, Reserve America, Vista and Ticketweb.

Before being appointed Executive Vice President in 2000, Mr. Solomon was Ticketmaster's Vice President of Call Center Operations, where he was responsible for 13 U.S. call centers with over 3,000 teleservice representatives. Additionally, he oversaw the development and design of two new revenue-generating teleservice centers.

Mr. Solomon has also held senior positions with Electronic Processing Source and Continental Guest Services in New York. A native of New York, he graduated with a Bachelor of Science Management degree from Pepperdine University.

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